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Jones Consulting Europe

BMC Remedy ITSM Consulting

Jones Consulting Europe’s BMC Remedy IT Service Management (ITSM) can provide the knowledge tools and services you need to improve your systems performance, achieve speedy results and lower risk from implementation and integration to business process improvement and system optimisation.

Our dedicated practice allows you to gain the

advantage of our deep BMC remedy ITSM experience and knowledge.

Our consultants offer a full spectrum of BMC remedy ITSM consulting services to help you

achieve your objectives quickly and cost effectively. The end result is a solution that is aligned with your business process and therefore enables you to achieve your business goals

Within the Jones Consulting Europe’s ITSM practice we have people who know and have used BMC software to provide a fully functional working platform for a range of users. Pat Jones, Head of the practice has experience as Business Analyst who successfully project managed the implementation and subsequent upgrades of the BMC Remedy suite of applications and also administered and supported the application as part of her role within Leeds City Council and is currently working on a contractual engagement assisting Panacea Workflow Systems who are implementing Remedy 7.6 at Unilever.

At Jones Consulting Europe we use a collaborative requirements based approach to your ITSM needs. Our practitioners are hands on users of BMC remedy and are able to get involved in configuration at a practical level implementing the necessary changes rather than handing you a study of what needs to be done to achieve the strategic aims and leaving you with the headache of making the changes and updates.

It is this combination of experience and the careful attention to your people, processes and technology that ensure that you and your end users get the full benefits of BMC Remedy ITSM

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